Customer service

The satisfaction guarantee allows you to buy and try a product. If you are not satisfied, you can get your money back within 101 days by sending the product and a valid receipt/invoice. Please note that you must pay for the return shipping yourself

You can only use the satisfaction guarantee once per product. You must present a valid receipt or invoice to claim the warranty. Subsequently, your money will be refunded or a credit certificate will be issued if a credit certificate or gift card was used for the purchase.

The satisfaction guarantee does not cover the following situations: If the item is damaged due to improper maintenance. If the item has been used for a purpose it was not intended for. If the purchase is a business purchase. The satisfaction guarantee only applies to private individuals.

No, Flowlow is not responsible for indirect or consequential damages caused by you or third parties.

The delivery time is usually between 5-12 working days.

No, we always offer free shipping, regardless of the size of the shipment

We use Postnord, Dao, DHL, FedEx and UPS for our free delivery service. Please note that we do not deliver to Greenland and the Faroe Islands.

As a starting point, your order will be prepared within 48 hours. In certain cases, however, there may be a longer waiting time, depending on the chosen shipping company.

If you have not received your order within the stated delivery time and your order has already been marked as completed, there may be a delay with the shipping company. We recommend that you call for your package and expect additional delivery time until there is clarity about the matter with the shipping company. Contact us by email at kundeservice@flowlow.dk and remember to state your order number in the email.

Minor delays may occur with the shipping companies, so we recommend that you contact us 1-2 days after the expected delivery time has been exceeded.

If too much time passes, the request can unfortunately be refused, as it will not be possible for the shipping company to replace the package. We therefore recommend contacting us early if you experience a significant delay with your delivery.

Our return policy lasts for 90 days. If 90 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition as you received it and in the original packaging. We do not pay for shipping on items returned due to a change of customer, nor do we refund the original shipping cost.

Before any return, please send us an email at kundeservice@flowlow.dk to inform us of your intention.

Yes, returns are only valid for purchases made through our official online shop. We do not process returns on items purchased from other retailers or third party websites.

To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer. There may be certain situations where only partial refunds are given (if applicable).

When you have sent your return item to our warehouse, you must inform us via e-mail so that we can keep track of the return. Once we can confirm that it has been received and inspected, we will let you know. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your credit card or original payment method. It may take up to a week for the refund to appear.

There is often a certain processing time before a refund is posted. If after a week you still haven't received a refund, first check with your bank account or credit card company to make sure the delay isn't on their end. If you still have not received your refund despite these attempts, please contact us at kundeservice@flowlow.dk.

Flowlow accepts online payments with Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online, Visa Electron, Paypal, ApplePay and Viabill.

The payment will only be deducted from your account when the physical item is shipped.

Yes, all amounts on the website include VAT.

We use the following currencies for pricing: Germany: Euro (EUR) Denmark: Kroner (DKK) Sweden: Krona (SEK) Great Britain: British pound (GBP)

Yes, Flowlow uses a secure payment server that encrypts all information with SSL protocol. This means that your data is secure and cannot be read by outsiders.

Yes, to shop at Flowlow.dk you must be 18 years of age and have a valid payment card. If you are not yet 18 years old, you can still buy goods if you have obtained the consent of your guardian or have the legal right to make the purchase.

You choose the items you want to buy and put them in your "shopping basket". You can edit the contents of the shopping basket until the time of ordering, and you can continuously check the contents and the price of the goods. When you are ready to order, click on "Cart" where you enter your personal information, including name, address, e-mail, phone number and payment method. You can change the contents of the shopping basket until you confirm your purchase by clicking on the "Go to payment" button. Your order will then be sent to Flowlow.dk.

You have a 90-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order.

The right of withdrawal starts on the day you receive the item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday.

To make use of the right of withdrawal, you must clearly notify us of this no later than 90 days after receiving the item. You can contact our customer service on the e-mail kundeservice@flowlow.dk to return the item and cancel the purchase.

In order to maintain the right of withdrawal, you must only handle the goods in a way that makes it possible to determine the nature, characteristics and function of the goods. You must try the product in the same way as if you shopped in a physical store.

If the item has been handled beyond what is necessary to establish its nature, characteristics and function, it is considered used. In that case, you can get a smaller part or none of the purchase amount back, depending on the shelf life of the item. It is up to Flowlow to assess the condition of the goods.

You have the right to complain for 2 years in accordance with the Purchase Act.

Depending on the specific situation, you can have the item repaired, exchanged, the money returned or the price reduced.

Yes, it is a requirement that the complaint is justified and that the defect is not due to incorrect use or damage-causing behaviour.

You must advertise within a "reasonable time" after discovering the defect. We recommend reporting as soon as possible and within 2 months after the error was discovered.

You can contact us by email at kundeservice@flowlow.dk or by phone on +45 52 73 41 45.

When returning the item, please state in detail what the problem is. It is recommended to use our complaint form to facilitate case processing.

If the complaint is justified, we will refund your reasonable shipping costs for returning the item.

If the complaint is not justified, you must bear all transport costs yourself, including our freight costs for returning the goods after examination. A fee may also be charged.

You can lodge a complaint with Nævnenes Hus or use the EU Commission's online complaints portal. Further information is available on their respective websites. Note: Be aware that the information may have changed, so it is always a good idea to contact Flowlow directly for the latest information on claims and complaints.

Please note that we cannot refund VAT for customers abroad (including the Faroe Islands and Greenland) as this is a very time-consuming manual process and will therefore cause us a loss due to the very low margin Flowlow sets in order to be able to sell our goods as cheap as possible.

In order to shop at flowlow.dk, you must at least provide your name, address, e-mail address and telephone/mobile number.

Your information will be stored for 5 years from the end of the financial year to which it relates, in accordance with the Accounting Act. After this period, the information will be deleted.

We only pass on the personal data that is necessary to deliver the goods to you. Information is not sold to third parties, unless there is a restructuring or a full or partial sale of the company. Any disclosure takes place in accordance with applicable personal data legislation.

Yes, we cooperate with other companies that store and process data on our behalf. These companies may only use the information for our purposes and not for their own purposes. We only work with data processors in the EU or countries that can ensure adequate protection of your information.

The data controller at www.flowlow.dk is FLOWLOW.

As a customer, you have the opportunity to gain insight into our registration of data about you and to object in accordance with the rules in the Act on the Processing of Personal Data. You can contact Flowlow via e-mail at kundeservice@flowlow.dk in connection with this.

A cookie is a small data file that collects digital footprints about you when you move online. Cookies are stored on your computer, tablet or smartphone when you visit our website.

We use cookies for various purposes, including enabling basic functions on the website, saving personal preferences, understanding user behavior and targeting marketing.

Depending on your cookie preferences, we may process technical information about your device, your IP address, geographical location, behavior on our and other websites, interests, search history and transaction information.

You can delete cookies already placed on your device by changing the settings in your browser. Follow the instructions in your specific browser or device to delete cookies.

Our processing of your personal data is based on either our legitimate interest in improving your website experience or your consent, depending on the purpose of the processing.

You may pass on personal data collected via cookies to our external partners operating in third countries, in order to improve the website and adapt it to your needs and interests.

You are welcome to contact us at kundeservice@flowlow.dk if you have comments or questions regarding the processing of your personal data.

According to the data protection regulation, you have the right to access, rectify, limit, object, data portability and delete your information. You can also complain to the Data Protection Authority if you are dissatisfied with our processing of your personal data.

Cookies are deleted automatically when the purpose of their use has been fulfilled. The duration of each cookie is specified in our privacy policy.