Trading conditions

Terms and conditions

Introduction is owned and operated by
CVR no. 44504790 (hereafter Flowlow)
Brunevang 58 1th
2610 Rødovre

+45 52734145

These sales and delivery conditions apply to the purchase of goods on for delivery in Germany, Denmark, Sweden and rest of europe, but not Greenland and the Faroe Islands, unless otherwise agreed.

1. Order and payment


Flowlow accepts online payments with Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online, Visa Electron, Paypal, ApplePay and Viabill.

Payment will only be debited to your account when the physical item is shipped.

All amounts on the website include VAT.

The website uses the following currencies for pricing:

Germany - Euro (EUR)
Denmark - Kroner (DKK)
Swedish krona (SEK)

Flowlow uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by others from outside.

To shop at, you must be 18 years of age and in possession of a valid payment card that we accept. If you are not yet 18 years old, you can still buy goods if you have obtained the consent of your guardian or otherwise have the legal right to enter into the purchase.

You select the items you want to buy and put them in the "shopping basket". You can correct the contents of the shopping basket right up to the time of ordering, and you can continuously check the contents and the price of the goods.

When you are ready to order, click on "Basket", where you enter your name, address, e-mail, phone number, payment method.

You can change the contents of the shopping basket right up until you confirm your purchase by pressing the "Go to payment" button. Your order is then forwarded to

2. Right of withdrawal

There is a 90-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order.

When you shop online and at, you always have a 90-day right of withdrawal, during which you can inform us that you regret the purchase and then return the item to us. You bear any return costs yourself.

The right of withdrawal runs from the day you received the item. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday.

In order to maintain the right of withdrawal, you must only handle the goods in a way that allows you to determine the nature of the goods, their properties and the way in which they function.

To exercise the right of withdrawal, you must clearly notify us of this no later than 90 days after receiving the item. You can choose to return the item and cancel the purchase by contacting our customer service at the following email:

You can also use the standard cancellation form which you will find at the bottom of the terms.

Condition of the item upon return

You are liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store.

If the item has been tried on in addition to what is described above, it is considered used and the amount you can get back depends on the item's resale value. This means that if you cancel the purchase, you can get a smaller part or none of the purchase amount back. It is up to Flowlow to assess the condition of the goods.

3. Delivery

We offer free shipping with Postnord and Dao. If you are not at home at the time of delivery, your parcel will be delivered to a parcel shop. Please note that we do not deliver to Greenland and the Faroe Islands.

The delivery time for your order is 5-15 working days.

Flowlow ships goods with the following: Postnord, Dao

4. Return

If you regret the purchase, the goods must be returned to:
Brunevang 58 1th
DK-2610 Rødovre
RMA number:

When returning, you should ensure that the goods are securely wrapped. You are responsible for the package/goods yourself until we receive them. Therefore, save the postal receipt as well as any track and trace number.

You must pay the costs yourself when returning the item when you regret it.

IMPORTANT: We expect you to send the goods as soon as possible after you have given notice of cancellation, and you must send them back no later than 14 days after you have received your order.

Note! We do not receive packages sent by cash on delivery or parcels without distribution.

Documentation for your purchase and return form.

You must enclose a copy of the order confirmation or other documentation for your purchase.

If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we has received your message that you want to cancel the agreement.
The amount is always transferred to the same means of payment with which you paid for the purchase. For example, if you have paid by card, the purchase amount will be refunded to the payment card you used for the purchase, unless we have agreed otherwise.
We can withhold payment until we have received the item, unless you send us documentation that you have returned it.

You may lose your purchase amount, in whole or in part. This happens if the value of the goods has deteriorated because

  • You have actually used the item,
  • It has been damaged while you were in charge of it,
  • You have handled the goods in a different way than was necessary for you to be able to determine the properties, nature and the way in which they work
  • You have not followed the restrictions in the right of withdrawal that result from sealing, product type, etc.

5. Complaints - If there is something wrong with the item

Your purchase of covered by the Sales Act, including the defect rules. This means that you have the right to make a complaint for 24 months, you can either have a defective product repaired, exchanged, the money returned or the price reduced, depending on the specific situation.

It is of course a requirement that the complaint is justified and that the defect did not arise as a result of incorrect use of the product or other damage-causing behaviour.

You must contact us within a "reasonable time".
You must advertise within a "reasonable time" after you have discovered the defect in the item. We recommend that you complain as soon as possible and within 2 months after the error was discovered.

The complaint is waived in the event of incorrect or unusual operation of the product.

Flowlow covers the return costs to a reasonable extent.

You can advertise by contacting us by email to or by telephone on 0045 52 73 41 45

Depending on the specific situation, you will receive further instructions.

When returning, contact the company:

The item must be sent to:
Brunevang 58 1th.
DK-2610 Rødovre
RMA number:

When you return the item, please also state in as much detail as possible what the problem is. Feel free to use our complaint form. It is not a requirement, but it facilitates our case processing and minimizes the processing time for the complaint.

In the event of a justified complaint, we will refund reasonable shipping costs.

If the complaint is justified, we will of course reimburse your reasonable shipping costs for sending the item back to us. Otherwise, you must cover all transport costs yourself, including our freight costs for returning the goods after examination, and we can also charge you a fee, which is calculated per half a working hour started at a rate of DKK 250 + VAT.

Remember that the item must always be sent in proper packaging and receive a receipt for dispatch. You are responsible for the package/goods yourself until we receive them. Therefore, save the postal receipt incl. information on shipping costs and a track and trace number.
Note! We do not receive packages sent by cash on delivery or similar.

Information on appeal possibilities

A complaint about a product or service can be submitted to, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain via the Complaints Portal for Nævnenes Hus .

To be able to complain about the item, the item must have cost at least DKK 1,110 and at most DKK 100,000.

The EU Commission's online complaints portal can also be used when submitting a complaint. This is particularly relevant if you are a consumer residing in an EU country other than Denmark, where has its head office. Complaints are filed here . When submitting a complaint, you must indicate our e-mail address

6. Personal data

In order to shop at , you must provide at least:
• Name
• Address
• Email address
• Telephone/mobile number*
The above data will be stored with information about which goods you have purchased for 5 years from the end of the financial year to which the information relates, cf. Section 10 of the Accounting Act, after which the information will be deleted.
We register and pass on the personal data that is necessary to be able to deliver the goods to you.
Information is not sold to third parties, unless this happens in connection with a restructuring or a full or partial sale of the company. Any disclosure in such a situation will take place in accordance with the personal data legislation in force at any time.
We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide your information with sufficient protection.
The data controller at is FLOWLOW.
As a customer, you have the opportunity to gain insight into our registration of data about you, and you can object to a registration in accordance with the rules on this in the Act on the Processing of Personal Data and inquiries in connection with this should be directed to Flowlow via e-mail

8. Choice of law and venue

Purchase of goods on is subject to Danish law. Any dispute is settled by the ordinary Danish courts.

9. Refund of VAT

Please note that we cannot refund VAT for customers abroad (including the Faroe Islands and Greenland) as this is a very time-consuming manual process and will therefore cause us a loss due to the very low margin Flowlow sets in order to be able to sell our goods as cheap as possible.

Standard cancellation form
(This form is completed and returned only if the right of withdrawal is exercised)
Brunevang 58 1th
2610 Rødovre
I hereby announce that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:


Ordered it: _______________________________ Received it: _______________________________


Consumer's name: __________________________________________________________________________


Consumer's address: ___________________________________________________________________


Signature of the consumer: _________________________________________ Date: _________________
(only if the content of the form is communicated on paper)


The trading conditions were last updated on 14.12.2022